Privacy Policy

TAL:HIVE Privacy Policy

 

Revision Date: March 23, 2026

Effective Date: March 23, 2026

TAL Elevator Controls (TEC) Inc. and its affiliates and related entities, as applicable (“TAL,” “we,” “us,” or “our”), provide the TAL:HIVE platform and related products and services, including connected hardware, software, web portals, mobile applications, smart-home integrations, monitoring, diagnostics, alerts, predictive maintenance, and support tools (collectively, the “TAL:HIVE Services”).

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This Privacy Policy explains how we collect, use, disclose, store, and otherwise process information in connection with the TAL:HIVE Services.

By accessing or using the TAL:HIVE Services, you acknowledge that your information may be collected, used, and disclosed as described in this Privacy Policy.

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1. Scope

This Privacy Policy applies to information we collect through or in connection with:

• TAL:HIVE hardware and connected devices;

• TAL:HIVE websites, portals, dashboards, and applications;

• communications with homeowners, service providers, dealers, technicians, installers, and other authorized users;

• support, service, maintenance, billing, and account administration activities; and

• smart-home and voice assistant integrations that you enable.

This Privacy Policy does not apply to third-party products, services, websites, applications, platforms, or integrations that are governed by their own privacy policies or notices.

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2. Information We Collect

We may collect the following categories of information:

A. Contact and Account Information

We may collect identifiers and account-related information, such as:

• name;

• email address;

• telephone number;

• mailing address;

• property address;

• company name;

• username and password;

• account credentials;

• subscription and account status; and

• preferences and settings.

 

 

B. Device, Installation, and Service Information

We may collect information relating to TAL:HIVE hardware, installation, configuration, and service, such as:

• device identifiers;

• serial numbers;

• model information;

• firmware and software versions;

• installation details;

• dealer, installer, or service company information;

• maintenance history;

• service visit records;

• support records; and

• configuration information.

C. Elevator, Operational, and Diagnostic Information

We may collect operational and diagnostic information generated by or associated with the TAL:HIVE Services, including:

• elevator status and operating information;

• fault codes, alerts, events, logs, and notifications;

• telemetry, diagnostics, and system-health information;

• maintenance-related information;

• performance and usage information;

• predictive maintenance indicators;

• remote session, troubleshooting, and diagnostic activity; and

• configuration, parameter, and monitoring data.

D. Smart-Home and Integration Information

If you enable integrations, we may collect and process information relating to those integrations, such as:

• linked smart-home platforms;

• voice assistant integrations;

• automation settings and preferences; and

• commands, triggers, and related activity necessary to provide the integration.

E. Billing and Transaction Information

If applicable, we may collect billing and transaction information, such as:

• subscription information;

• payment status;

• invoices;

• transaction history; and

• limited payment-related information.

Payment card information may be collected and processed by third-party payment processors on our behalf, subject to their own terms and privacy practices.

F. Internet, Application, and Technical Information

When you access our websites, portals, or applications, we may collect technical information, such as:

• IP address;

• browser type;

• device type;

• operating system;

• application version;

• log data;

• pages viewed;

• access times;

• clickstream and usage information; and

• cookie and similar technology data.

G. Communications and Support Information

We may collect information you provide when you contact us or interact with support, including:

• messages;

• call records and notes;

• support tickets;

• service requests; and

• photographs, attachments, and related materials you provide.

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3. How We Collect Information

We may collect information:

• directly from you;

• from homeowners, authorized users, dealers, installers, technicians, and service providers;

• from TAL:HIVE devices, sensors, and connected hardware;

• through our applications, websites, portals, and dashboards;

• through customer support and service interactions;

• from payment processors and business partners;

• from smart-home or third-party integrations you enable; and

• automatically through cookies, logs, analytics tools, and similar technologies.

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4. How We Use Information

We may use information for the following business and commercial purposes:

• to provide, operate, maintain, support, and improve the TAL:HIVE Services;

• to create, manage, and administer accounts;

• to process subscriptions, billing, payments, and related transactions;

• to monitor elevator status and performance;

• to generate alerts, notices, event logs, and diagnostics;

• to provide predictive maintenance, analytics, and insights;

• to support service scheduling, maintenance, troubleshooting, and repair;

• to enable and manage integrations and connected features;

• to communicate with you about products, services, updates, support, and administrative matters;

• to authenticate users and maintain security;

• to detect, investigate, prevent, and respond to fraud, misuse, abuse, unauthorized access, and other security issues;

• to debug, audit, analyze, test, and improve functionality, reliability, and performance;

• to develop new features, products, services, and business offerings;

• to create aggregated, de-identified, anonymized, pseudonymized, statistical, and other derived data, datasets, analytics, reports, models, and insights;

• to use such aggregated, de-identified, anonymized, pseudonymized, statistical, and derived data, datasets, analytics, reports, models, and insights for product improvement, benchmarking, research, development, machine learning, business intelligence, commercialization, and other lawful business purposes;

• to enforce our terms, agreements, and policies;

• to protect our rights, property, safety, systems, users, customers, and others;

• to comply with legal, regulatory, contractual, and compliance obligations; and

• to support corporate transactions, including mergers, acquisitions, financings, reorganizations, asset sales, or similar transactions.

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5. How We Disclose Information

We may disclose information to the following categories of recipients:

A. Affiliates and Related Entities

We may disclose information to our affiliates, subsidiaries, and related entities for operational, support, development, analytics, legal, and other business purposes.

B. Service Providers and Contractors

We may disclose information to vendors, contractors, consultants, cloud providers, hosting providers, analytics providers, payment processors, communication providers, support providers, installation providers, dealers, technicians, and service companies that perform services on our behalf or in connection with the TAL:HIVE Services.

C. Authorized Dealers, Installers, Technicians, and Service Companies

We may disclose information to dealers, installers, technicians, monitoring personnel, maintenance providers, and authorized service companies in connection with installation, maintenance, diagnostics, support, service, troubleshooting, monitoring, and related activities.

D. Smart-Home and Integration Partners

If you enable integrations, we may disclose information to the relevant integration partners or platforms as necessary to provide those features.

E. Legal and Protection Disclosures

We may disclose information if we believe in good faith that doing so is necessary or appropriate to:

• comply with applicable law, regulation, subpoena, court order, or legal process;

• respond to lawful requests from public authorities;

• enforce our agreements and policies;

• protect our rights, property, safety, systems, users, customers, or others; or

• detect, prevent, or address fraud, security, or technical issues.

F. Corporate Transactions

We may disclose information in connection with an actual or proposed merger, acquisition, financing, restructuring, reorganization, sale of assets, bankruptcy, or similar corporate transaction.

G. With Your Direction or Consent

We may disclose information to other parties at your direction or with your consent.

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6. Aggregated, De-Identified, and Derived Data

To the fullest extent permitted by applicable law, TAL may create, use, retain, disclose, license, commercialize, and otherwise exploit aggregated, de-identified, anonymized, pseudonymized, statistical, and derived data, datasets, analytics, reports, models, and insights derived from information collected through the TAL:HIVE Services, provided that such information does not identify you personally where required by law.

TAL may use such information for analytics, benchmarking, research, development, machine learning, product improvement, business intelligence, commercialization, and other lawful business purposes.

Where required by law, TAL will implement reasonable measures intended to maintain such information in de-identified form and will not intentionally attempt to re-identify it.

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7. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, SDKs, log files, and similar technologies to operate the TAL:HIVE Services and to collect technical and usage information for authentication, security, preferences, analytics, performance, and related purposes.

You may be able to manage certain cookie preferences through your browser or device settings. However, disabling certain technologies may affect functionality.

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8. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide the TAL:HIVE Services;

• maintain accounts and service relationships;

• support diagnostics, service history, and maintenance records;

• comply with legal, tax, accounting, regulatory, and contractual obligations;

• resolve disputes;

• enforce agreements; and

• protect against fraud, misuse, or security threats.

Aggregated, de-identified, anonymized, pseudonymized, statistical, and derived data, datasets, analytics, reports, models, and insights may be retained for longer periods, including indefinitely, to the extent permitted by law.

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9. Data Security

We use commercially reasonable technical, organizational, and physical safeguards designed to protect information against unauthorized access, use, alteration, and disclosure.

However, no method of transmission, storage, or security is completely secure, and we cannot guarantee absolute security.

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10. Your Rights and Choices

Depending on your state or country of residence and subject to applicable law, you may have certain rights regarding your personal information, which may include the right to:

• request access to certain personal information;

• request correction of inaccurate personal information;

• request deletion of certain personal information;

• request a copy of certain personal information; and

• opt out of certain processing where required by law, such as certain sales, sharing, targeted advertising, or profiling.

We may take reasonable steps to verify your identity before responding to a request. We may deny or limit a request as permitted by law, including where we cannot verify your identity, where an exception applies, or where the request concerns information that is not subject to such rights under applicable law, including certain aggregated, de-identified, anonymized, pseudonymized, statistical, or derived data.

To submit a privacy request, please contact us at:

Email: privacy@talcontrols.com

Mail: TAL Elevator Controls (TEC) Inc., 2420 E Oakton Street, Suite U, Arlington Heights, IL 60005

Phone: (847) 258-3456

 

11. California and Other U.S. State Privacy Rights

If you are a resident of California or another U.S. state with an applicable privacy law, you may have additional rights under applicable law, subject to exceptions and limitations.

You may have the right to request information about:

•           the categories of personal information we collect;

•           the sources from which personal information is collected;

•           the business or commercial purposes for collection, use, or disclosure;

•           the categories of third parties to whom personal information is disclosed; and

•           the categories of personal information disclosed, sold, or shared, if any.

You may also have the right, subject to applicable law, to request access, correction, deletion, portability, and to opt out of certain processing activities.

We do not sell personal information for monetary consideration.

We do not share personal information for cross-context behavioral advertising.

We do not use or disclose sensitive personal information for purposes other than those permitted by applicable law.

If required by law, you may designate an authorized agent to make a request on your behalf.

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12. Children’s Privacy

The TAL:HIVE Services are intended for adults and are not directed to children. We do not knowingly collect personal information directly from children under the age of 18.

If we learn that we have collected personal information from a child in a manner that requires deletion under applicable law, we will take reasonable steps to delete it.

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13. Third-Party Services

The TAL:HIVE Services may interact with or contain links to third-party services, websites, platforms, applications, and integrations. We are not responsible for the privacy practices of such third parties. Their collection, use, and disclosure of information is governed by their own privacy policies and terms.

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14. International Processing

TAL is based in the United States, and information may be collected, processed, stored, and transferred in the United States and other jurisdictions where TAL or its service providers operate.

By using the TAL:HIVE Services, you acknowledge that your information may be transferred to and processed in jurisdictions that may have different data protection laws than those in your jurisdiction.

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15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will become effective as of the revised Effective Date posted above, unless otherwise required by applicable law.

If we make material changes to this Privacy Policy, we may provide additional notice, such as by email, through the TAL:HIVE Services, or by other appropriate means, as required by applicable law.

Your continued use of the TAL:HIVE Services after the effective date of an updated Privacy Policy constitutes your acknowledgment of the updated Privacy Policy.

 

16. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, you may contact us at:

TAL Elevator Controls (TEC) Inc.

2420 E Oakton Street, Suite U

Arlington Heights, IL 60005

Email: privacy@talcontrols.com

Phone: (847) 258-3456